5:05pm, Saturday 3rd January 2026
Terms & Conditions
1. Booking & Deposits
To secure your specialized time slot at The Afterglow Beauty Lab, a non-refundable deposit of £10 is required for all bookings. This is deducted from your final balance on the day of treatment.
2. Health & Safety (Patch Testing)
Client safety is our priority.
• A patch test is legally required at least 48 hours prior to your first Lash Lift, Tinting, Brow Lamination, or Medical Facial.
• Failure to attend a patch test will result in the immediate cancellation of your appointment and forfeiture of your deposit.
3. Right to Refuse Service
At the "Lab," we prioritize Beauty with Integrity. If a client presents with a contraindication (such as a fungal infection, severe nail trauma, or skin condition) that makes the treatment unsafe, we reserve the right to refuse service. In these cases, we will provide a professional referral or advice on how to proceed with recovery.
We are committed to providing a safe and positive environment for every client, and we ask for the same in return.
• Zero Tolerance Policy: We operate a zero-tolerance policy regarding any form of "bad behaviour." This includes, but is not limited to, aggressive language, rudeness, disrespect toward the technician, or any form of discriminatory remarks.
• Refusal of Service: We reserve the right to terminate a treatment immediately and refuse all future bookings if a client’s behaviour is deemed inappropriate, intimidating, or disrespectful.
4. Guarantee & Repairs
We take pride in our "Nail Architecture." We offer a 3 day guarantee on all nail services. If any lifting or chipping occurs within this window due to technical application, we will repair it free of charge. Repairs required after this period or due to client accidental damage/aftercare neglect will be charged per nail.
5. Child & Guest Policy
To ensure a 1-on-1 luxury experience and to maintain strict health and safety standards (given the use of medical-grade chemicals and sharp tools), we kindly ask that you do not bring children or additional guests to your appointment. I will however accommodate when necessary if children are well behaved or if you don't have child care and it's your last resort! So pop me a message if this is the case.
6. Aftercare Compliance
The longevity of your results depends on your aftercare. By booking, you agree to follow the "Afterglow Aftercare" advice provided (e.g., using cuticle oil, avoiding harsh chemicals, and following specific facial post-care). We cannot guarantee results if the recommended aftercare is not followed. If you ever forget or need reminders of the specific aftercare let me know and I'll be happy to share this info. You can also find this on my social media and posts.
